Job Title: Bilingual Client Support Specialist - LATAM
Location: Remote (EST Time zone)

Work Schedule: Monday to Friday, 8:30 AM to 5:30 PM (Occasional weekend shift as needed)

M-F, 8:30 AM - 5:30 PM
Tues-Saturday, 8:30 AM - 5:30 PM
Sunday-Thursday, 8:30 AM - 5:30 PM

Job Description:

As a Bilingual Client Support Specialist, you will be the frontline support for our Spanish-speaking clients, addressing their technical needs over the phone and through the internet. This role requires a blend of technical expertise and customer service skills to manage and resolve issues related to point of sale (POS) systems, networking, and hardware operations.

Key Responsibilities:

Technical Support and Troubleshooting: Address and resolve issues related to point of sale (POS) software, hardware, and network operations. This includes responding to support requests via phone and internet to ensure operational efficiency and client satisfaction.

Technical Communication and Diagnosis: Consult technical manuals and liaise with users to accurately diagnose issues. Recreate scenarios in controlled lab environments and perform thorough computer diagnostics to identify and solve technical problems.

Collaboration and Coordination: Work directly with hardware manufacturers and software development support teams to resolve complex issues, ensuring seamless operation and integration of systems.

Software Installation and Configuration: Install and configure software on users computers, ensuring compatibility and optimal performance for all retail systems.

Documentation and Reporting: Maintain meticulous records of all communication transactions, technical issues, and remedial actions taken. Utilize our ticketing system to document daily activities and maintain a reliable database of client interactions and technical solutions.

Educational Material Development: Author and update training materials and procedures as needed. Ensure that all documentation is clear, comprehensive, and accessible for end-users and internal staff.

Training and Support: Conduct training sessions for end users to educate them on the effective use of systems and software. Provide ongoing support to ensure understanding and proper use of technology.

Product and Service Evaluation: Regularly review and assess company products and services. Provide thoughtful recommendations for improvements based on technical performance and customer feedback.

Customer Interaction: Deliver excellent technical support and customer service, ensuring responsive and clear communication via phone calls and emails. Prioritize client needs and work diligently to enhance customer satisfaction and trust in our services.

Requirements:

• Proficient verbal and written communication skills in Spanish, with functional knowledge of English.
• Strong IT technical background, including networking, operating systems (Windows OS preferred), and application support.
  
• Experience in troubleshooting hardware issues (networking devices, registers, servers, PCs).
• Ability to handle multiple support calls and navigate complex situations to a resolution.
• Flexibility to work various shifts, including occasional weekends.

Nice-to-Haves:

• Prior experience in supermarket operations or similar retail settings
• Previous experience in a support center environment.
• Prior point of sale experience.
• Familiarity with retail industry practices and challenges.

Job Title: Bilingual Client Support Specialist - LATAM
Location: Remote (EST Time zone)

Work Schedule: Monday to Friday, 8:30 AM to 5:30 PM (Occasional weekend shift as needed)

M-F, 8:30 AM - 5:30 PM
Tues-Saturday, 8:30 AM - 5:30 PM
Sunday-Thursday, 8:30 AM - 5:30 PM

Job Description:

As a Bilingual Client Support Specialist, you will be the frontline support for our Spanish-speaking clients, addressing their technical needs over the phone and through the internet. This role requires a blend of technical expertise and customer service skills to manage and resolve issues related to point of sale (POS) systems, networking, and hardware operations.

Key Responsibilities:

Technical Support and Troubleshooting: Address and resolve issues related to point of sale (POS) software, hardware, and network operations. This includes responding to support requests via phone and internet to ensure operational efficiency and client satisfaction.

Technical Communication and Diagnosis: Consult technical manuals and liaise with users to accurately diagnose issues. Recreate scenarios in controlled lab environments and perform thorough computer diagnostics to identify and solve technical problems.

Collaboration and Coordination: Work directly with hardware manufacturers and software development support teams to resolve complex issues, ensuring seamless operation and integration of systems.

Software Installation and Configuration: Install and configure software on users computers, ensuring compatibility and optimal performance for all retail systems.

Documentation and Reporting: Maintain meticulous records of all communication transactions, technical issues, and remedial actions taken. Utilize our ticketing system to document daily activities and maintain a reliable database of client interactions and technical solutions.

Educational Material Development: Author and update training materials and procedures as needed. Ensure that all documentation is clear, comprehensive, and accessible for end-users and internal staff.

Training and Support: Conduct training sessions for end users to educate them on the effective use of systems and software. Provide ongoing support to ensure understanding and proper use of technology.

Product and Service Evaluation: Regularly review and assess company products and services. Provide thoughtful recommendations for improvements based on technical performance and customer feedback.

Customer Interaction: Deliver excellent technical support and customer service, ensuring responsive and clear communication via phone calls and emails. Prioritize client needs and work diligently to enhance customer satisfaction and trust in our services.

Requirements:

• Proficient verbal and written communication skills in Spanish, with functional knowledge of English.
• Strong IT technical background, including networking, operating systems (Windows OS preferred), and application support.
  
• Experience in troubleshooting hardware issues (networking devices, registers, servers, PCs).
• Ability to handle multiple support calls and navigate complex situations to a resolution.
• Flexibility to work various shifts, including occasional weekends.

Nice-to-Haves:

• Prior experience in supermarket operations or similar retail settings
• Previous experience in a support center environment.
• Prior point of sale experience.
• Familiarity with retail industry practices and challenges.

Job Title: Operations Assistant - Latam
Location: Remote (EST / MST)

Work Schedule: Monday - Friday,  9 am EST - 5 pm MST

Role Overview:

We are a dynamic social media and video marketing agency seeking an Operations Assistant to join our expanding team. As an Operations Assistant, you will play a pivotal role in supporting the company in our service delivery through operations. Your responsibilities will encompass various operations and project management activities, including analysis of efficiencies and adaptive adjustments to optimize our business and processes.

We are a fun, ambitious team focused on serving small and midsize businesses across a variety of industries in the US. Our mission is to grow social followings and deliver thumb-stopping creativity through handcrafted social and video strategies.

The ideal candidate embodies a positive and ambitious personality, coupled with strong self-discipline and the ability to maintain schedules with minimal supervision. While we foster a vibrant work environment, we prioritize accountability for meeting deadlines and achieving performance-based outcomes. A 'figure it out' mentality is essential for success in this role.

Responsibilities:

• Ensure social posts are prepped to publish each day and published successfully after posting.
• Partner with team members to ensure they adhere to SOPs and processes, removing any roadblocks. 
• Support account management with client management.
• Ensure all team members are following processes.
• Build out new processes for tasks and create SOPs and Looms to support them.
• Report each month on profitability by client and by team member, ensuring accurate time tracking.
• Run team meetings, maintain agendas, and take meeting notes.
• Attend client meetings, take meeting notes, and prepare agendas if needed for client calls.
• Keep track of actions and ensure they are completed.
• Assist with client end-of-month reporting.
• Report to the President on any concerns or client flags if she is not in the meeting.
• Manage all video projects.
• Utilize HubSpot expertly, keeping client contracts up to date.
• Build out and maintain an error tracker.

Job Qualifications & Skill Sets:

• Genuine passion for marketing, particularly in the realm of social media.
• Expert in ClickUp project management tool.
• Proficient in HubSpot for CRM management.
• Familiarity with Canva for creating engaging visual content.
• Basic understanding of web technologies and platforms.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and the capacity to think on your feet.
• Fast learner with the ability to adapt quickly to new tasks and technologies.

• Highly self-motivated and capable of working independently.

Job Title: Operations Assistant - Latam
Location: Remote (EST / MST)

Work Schedule: Monday - Friday, 9 am EST - 5 pm MST

Role Overview:

We are a dynamic social media and video marketing agency seeking an Operations Assistant to join our expanding team. As an Operations Assistant, you will play a pivotal role in supporting the company in our service delivery through operations. Your responsibilities will encompass various operations and project management activities, including analysis of efficiencies and adaptive adjustments to optimize our business and processes.

We are a fun, ambitious team focused on serving small and midsize businesses across a variety of industries in the US. Our mission is to grow social followings and deliver thumb-stopping creativity through handcrafted social and video strategies.

The ideal candidate embodies a positive and ambitious personality, coupled with strong self-discipline and the ability to maintain schedules with minimal supervision. While we foster a vibrant work environment, we prioritize accountability for meeting deadlines and achieving performance-based outcomes. A 'figure it out' mentality is essential for success in this role.

Responsibilities:

• Ensure social posts are prepped to publish each day and published successfully after posting.
• Partner with team members to ensure they adhere to SOPs and processes, removing any roadblocks.
• Support account management with client management.
• Ensure all team members are following processes.
• Build out new processes for tasks and create SOPs and Looms to support them.
• Report each month on profitability by client and by team member, ensuring accurate time tracking.
• Run team meetings, maintain agendas, and take meeting notes.
• Attend client meetings, take meeting notes, and prepare agendas if needed for client calls.
• Keep track of actions and ensure they are completed.
• Assist with client end-of-month reporting.
• Report to the President on any concerns or client flags if she is not in the meeting.
• Manage all video projects.
• Utilize HubSpot expertly, keeping client contracts up to date.
• Build out and maintain an error tracker.

Job Qualifications & Skill Sets:

• Genuine passion for marketing, particularly in the realm of social media.
• Expert in ClickUp project management tool.
• Proficient in HubSpot for CRM management.
• Familiarity with Canva for creating engaging visual content.
• Basic understanding of web technologies and platforms.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and the capacity to think on your feet.
• Fast learner with the ability to adapt quickly to new tasks and technologies.
• Highly self-motivated and capable of working independently.

Job Title: Property Accountant - Latam
Location: Remote (PST Timezone)
Salary Range: $2000 - $3,000 USD
Work Schedule: Monday - Friday / 9:00 AM - 5:00 PM PST
NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Client Overview:

Sagan represents a rapidly growing agency specializing in generating high-quality leads for B2B clients through cold email outreach.

Job Description:

We are seeking a highly skilled and motivated Property Accountant to join our dynamic finance team. Reporting directly to the Vice President of Finance, the successful candidate will be responsible for producing accurate, timely, and complete financial reporting and performing full-cycle accounting for assigned commercial real estate entities. This role involves interacting and collaborating with property and asset management teams, vendors, and tenants to enhance investor confidence and facilitate asset appreciation. The ideal candidate for the Property Accountant role is detail-oriented and experienced in accounting preferably in commercial real estate. They should be proficient in accounting software such as MRI or similar software, possess advanced Excel skills, and have strong analytical and problem-solving abilities. Excellent communication skills, both written and verbal, are essential, as is the ability to work independently and manage multiple priorities in a fast-paced environment. A customer service orientation and the ability to establish effective working relationships are also key attributes for success in this role.

Key Responsibilities:

• Prepare and maintain financial records for assigned properties, ensuring accuracy and compliance with accounting standards.
• Generate monthly, quarterly, and annual financial statements and reports.
• Collaborate with property management teams to manage budgets, forecasts, and financial analysis.
• Handle tenant billing and collections, including rent rolls and lease abstracts.
• Reconcile bank statements and manage cash flow for assigned properties.
• Assist with annual audits and tax preparation.
• Utilize accounting software such as MRI and Nexus for financial management.

Qualifications:

• Bachelor's Degree in Accounting or equivalent accounting experience.
• Minimum 3 years of full cycle accounting experience.
• Proficiency with MRI or similar accounting systems.
• Experience in commercial real estate and REIT accounting is preferred.
• Intermediate to advanced computer skills, with advanced proficiency in Microsoft Excel and Word.
• Excellent analytical and problem-solving skills.
• Strong communication skills, both written and verbal.
• Ability to work independently and manage priorities in a fast-paced environment.
• Customer service orientation with the ability to establish and maintain effective working relationships.

Job Title: Bilingual Operations Coordinator - Latam
Location: Remote (CST Timezone)

Work Schedule: Monday - Friday, 9 AM to 5 PM CST

Job Description:

The Bilingual Operations Coordinator will be an integral part of our team, handling responsibilities across Cleaner Management, Customer Success, and Marketing. This role is perfect for someone who thrives in a fast-paced environment and is eager to grow their skills in operations management and customer relationship management. By joining us, you will have a unique opportunity to impact our daily operations and contribute to our growth and success.

Key Responsibilities:

1. Marketing Lead:

• Efficiently categorize and follow up on every lead using our ACC Sales Process Sheet.
• Actively reach out to potential clients to promote and sell our cleaning services.
• Maintain a robust pipeline across multiple channels including Google LSA, Nextdoor, Facebook, and direct inquiries.
• Manage all inbound leads with regular follow-ups, aiming to convert inquiries into booked services or appropriately categorize them as disqualified/lost.
  

2. Customer Success Representative:

• Manage all post-booking communications, striving for exceptional customer interaction and satisfaction.
• Utilize our Customer Communication guidelines in Notion to oversee interactions.
• Collect and manage client feedback, reviews, and complaints, enhancing our SOPs based on customer insights.
• Maintain and enhance client relationships, especially with Property Managers and institutional clients, ensuring all service requirements are met.

3. Cleaner Manager:

• Oversee all communications with cleaning staff, ensuring schedules and job details are accurately maintained in BookingKoala.
• Handle cleaner operations including hiring, training, scheduling, and payroll.
• Foster a positive work environment, ensuring all cleaners are well-informed and satisfied with their roles.
  

Requirements:

• Excellent command of English and conversational Spanish.
  
• Proven customer service experience with a knack for proactive problem resolution.
• Strong multitasking and organizational skills.
• A natural inclination towards sales with a willingness to develop this skill further.
• Comfortable navigating and managing escalations and unforeseen challenges.

Desirable Skills:

• Previous sales experience.
• Familiarity with automation tools like Zapier, web design, or online advertising strategies.