#10693 - Retail Assistant Manager, Skerries, 33-35k

Job purpose:

Ensure the site operates efficiently and effectively and provides our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To support the Site Manager and take full responsibility for the site in Site Managers absence.

Main Tasks and Responsibilities:

Customer Service

  • Pro-actively deliver excellence in customer service at all times
  • Ensure that customer satisfaction is the number one priority and consistently deliver and exceptional service by displaying I-CARE service excellence behaviors
  • Professionally handle all customer queries and complaints in line with company policy, in a timely manner and escalate where appropriate

Store Operations and standards

  • Support the Site Manager in the efficient day-to-day running of retail unit
  • Ensure that the store reflects companies standards of merchandising, presentation and Customer Care
  • Ensure and maintain the level of hygiene to the highest standard throughout the store and compliance by all staff members to the same
  • Ensure all operational checklists are followed on a daily basis across the shop and forecourt

The ideal candidate will have:

  • Minimum 2 years experience in a Supervisory/ Management position;
  • Levels 1 & 2 knowledge of food safety is a distinct advantage;
  • Excellent communication and delegation skills;
  • Proven staff management skills;
  • Highly driven with a strong work ethic;
  • Passion for retail and customer excellence.
  • Thrive in a fast-paced working environment.

Some of our benefits include:

  • Competitive salary & flexible working arrangements
  • Staff Discount
  • Paid Family Leave including Maternity & Parental Leave
  • Enhanced annual leave entitlements up to 27 days
  • VHI Health Insurance Funded Scheme
  • Colleague Assistance Programme- GP Online & Counselling Service
  • Employee Referral Bonus
  • Travel & Bike to Work Scheme
  • Save as you earn Scheme
  • Mileage Scheme
  • Ongoing training, appraisals and career progression opportunities
  • E-Learning and Development Portal