2 x APS6 Salesforce Support Engineer
luggageRichmond, Australia

Australian Citizens residing in Australia with ability to obtain Baseline Clearance only respond.

  • Contract start 15 January 2024 to 12 months, 12 months extensions.
  • Australian Citizen, Ability to obtain Baseline Clearance, Canberra, Richmond, Surry Hills role.

Send your responses to [email protected]


The National Disability Insurance Agency, Office of the CIO (NDIA OCIO) is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the National Disability Insurance Scheme.

This work involves multiple projects spanning a number of current industry-leading technologies, including Salesforce/Industries as a core component. The NDIA is committed to providing access to its services for Participants and Providers through digital and cloud channels.

The duties of the role include, but are not limited to:

Obtain a detailed understanding of the organisations complex business processes and rules

Maintain and configure Service Cloud, Health Cloud and Digital Experience applications

Provide advanced support for user issues, troubleshooting and resolving complex issues and coordinating with Salesforce support when necessary

Perform interrogation of various log sources to investigate issues

Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users

Develop and maintain documentation on processes and configuration

Build and foster positive relationships with business areas, to understand their priorities and business requirements, and guide them through user acceptance testing.

Undertake data analysis, data loading and reporting

Handle deeper customizations of the Salesforce platform, including setting up custom fields, custom objects, record types, page layouts, and validation rules

Experience in designing, building and debugging Flows, including screen, auto launched and scheduled Flows. Knowledge of error handling, debugging, and optimising Flows will be highly regarded

Use of Gitlab and version control for implementing fixes to production

Customize and manage Lightning Experience, which includes creating and assigning Lightning Pages and managing Lightning Apps

Work within an Agile delivery methodology

Entry Level checks will be required for all successful candidates. Must be an Australian Citizen and either hold or be willing to obtain a Baseline security clearance.

Every application requires to address selection criteria as part of application submission.

Essential Criteria

1. More than 2 years experience within Salesforce eco-system, and Certified Salesforce Admin/Certified Platform App Builder

2. Strong problem solving and trouble-shooting skills.

3. Demonstrates enthusiasm towards continued learning and development

4. Strong customer-focused attitude, effective communication, and the ability to translate complex technical concepts into user-friendly explanations.

Desirable Criteria

1. Hands on experience with version control, branching and metadata deployments.

2. Hands on experience with Vlocity/Omnistudio.

3. Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.