2576738 Business Intelligence Engineer
luggageMumbai, India


AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the
largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The
AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer
success. AWS Support also partners with a global list of customers that are building mission-critical applications on top
of AWS services.
Are you a passionate Business Intelligence Engineer (BI Engineer) who wants to make a real impact on a big business? Read on

We are looking for seasoned Business Intelligence Engineers to join a BI team in the AWS Support organization. AWS Support, despite the impression that its name (support) might give you, is not a typical reactive customer service, but an independent AWS business that provides industry-leading offerings way beyond just break-fix. The business has a self-standing P&L and has even yielded revenue larger than most AWS Services. Managing an organization that provides support for ever-expanding AWS product portfolio to millions of customers across the globe is not a simple task and leaders in all functions inevitably need reliable data for their day-to-day operations and strategic decision-makings. The BI team is an integrated core part of the AWS Support operations delivering robust and trustworthy infrastructure to the truly data-driven organization.

Key job responsibilities
As BI Engineer, you will work closely with internal stakeholders to define key performance indicators (KPIs) through your deep understanding in support business and operations and implement the KPIs into dashboards/reports that drive the decisions made by senior leadership. The BI Engineers will have opportunities to not just exercise her/his technical skills such as SQL to retrieve data and convert it to simple graphs and tables, but to develop true dashboards that are information-rich and flexible yet intuitive and easy-to-use that help the support leadership quickly discover golden insights to serve AWS customers better. You will let the data answer questions such as What is high/low quality means at support?, Is this particular customer happy with their support experience? , and How productive is this support agent versus other agents in the network? The usage of the data that the AWS Support BI team publishes spans to other AWS teams outside of the organization. Support data serves as one of key leading indicators for new customer demands and for problems yet to be discovered. Such external usage might lead to next big thing launched by AWS!

From technology perspectives, you will have opportunities to (and will be asked to) be exposed to the modern agile cloud-based data technologies. The team will be empowered to select the right technology, if necessary, based on customer needs and you will have the full set of AWS services in your toolbox.

Ability to overlap with US Central business hours is essential. This means normal work hours would start at 3am IST

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND | Hyderabad, TS, IND | Mumbai, MH, IND


- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
- Experience with data visualization using Tableau, Quicksight, or similar tools
- Experience with data modeling, warehousing and building ETL pipelines
- Experience in Statistical Analysis packages such as R, SAS and Matlab
- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling
- Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field


- Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift
- Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets