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2nd Line Application Support Analyst
luggageReading, United Kingdom

2nd Line Application Support Analyst

Flexible hybrid working 1 day per month in office minimum

An experienced Application Support Analyst is required to join a dynamic IT Team at the Forefront of consumer satisfaction and new digital challenger within financial services.

Are you ready to be an integral part of an innovative IT team?

We are looking for a proactive Application Support Analyst to enhance our clients tight-knit technology team.

The role.

As a Application Support Analyst, you will deliver 2nd line IT and Application Support alongside being involved in on-going project work.

Day to day, you can expect to:

· Investigate, monitor, triage and resolve service requests and incidents through the JIRA service desk system.

· Install, configure, and administer application services.

· Perform daily health checks of applications, scripts, and infrastructure.

· Set up and configure applications as required within different environments.

· Collaborate with IT solution partners, business stakeholders, and fellow IT team members to investigate and troubleshoot application and infrastructure issues that affect both external and internal users.

· Document application support processes and support guides using Confluence.

· Identify opportunities for process improvement.

· Assess all current tools and platforms are fit for purpose and remain best in class.

· Offer support for the implementation of new tools and technologies through research, prototyping and proof of concept activities.

· Assess the impact of any business or technical change. Deliver any change effectively to Support team to ensure readiness.

· Contribute to automating manual operational tasks using scripting and automation tools.

· Deliver in depth analytic support to senior engineering team.

About you:

In an environment where adaptability is key, and your agility will set you apart from the competition, we are looking for an Application Support Engineer with these skills and experiences.

  • Experience working within an ITIL framework.
  • Ability to understand and extract key information for effective incident diagnosis and resolution.
  • Enthusiastic about investigating and resolving problems with a passion for understanding the why and the how.
  • Quick and efficient grasp of new concepts.
  • A strong logical and solutions driven mindset with excellent time management skills.
  • Ability to work remotely with minimal supervision.
  • Positive and enthusiastic approach with a strong team ethic.
  • Multi-tasking capability, flexibility, and adaptability to deal with interruptions and change.
  • Ability to work under pressure while meeting and exceeding contractual SLAs, KPIs, and customer satisfaction.
  • Excellent communication skills.

Technical skills to include some or all of the following:

  • Microsoft Azure
  • API Management
  • Powershell or other scripting / programming languae
  • SQL
  • DevOps
  • Kubernetes /. Containers
  • Git
  • Jira (including service desk)
  • Salesforce
  • Linux
  • Power BI

In return you will have the opportunity to make a real difference and be part of a culture that is driven to make life better. Comprehensive benefits include:

  • Flexible working - ideally hybrid working with 1 day a month in the office as a minimum or more if you prefer
  • Discretionary company bonus
  • Private medical insurance
  • Life assurance x4
  • 6% Company Pension
  • 24/7 GP service
  • Medicash
  • Travel insurance and much more