Accommodation Resource Support Officer
luggageMaidstone, United Kingdom

We are working closely alongside a Local Authority in Maidstone to assist with the appointment of a Accommodation Resource Support Officer, on a 4-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £13.40 per hour PAYE


  • Provide an effective and professional customer orientated service to people experiencing housing difficulties.
  • To provide effective operational and administrative support to the Accommodation Resource Team across the three strands of the team, 1) Home finders 2) temporary accommodation bookings and moves and 3) the direct lets via the housing register plus supporting the wider Housing and Inclusion team.
  • The post holder must be able to communicate to homeless households, both face-to-face and over the telephone including the ability to consider what type of service and/or accommodation would be most suitable for them and explaining how the process of temporary accommodation works, in line with relevant legislation.
  • To provide effective operational and administration support within the Accommodation Resource Team. This will include making telephone calls to applicants to gather information, making third parties enquiries, writing letters, completing referrals, taking notes, responding to emails, and updating applicant records.
  • The post holder will be required to work as part of a fast-paced team, which is customer facing based in Trinity, our community hub. The post holder will be required to be in Trinity at least three days a week.


  • To provide advice both face-to-face and over the telephone to customers approaching the Council for housing support and assistance in terms of temporary accommodation, and booking appointments for the team where appropriate.
  • To provide effective support within the Accommodation Resource Team, including minute taking, photocopying, scanning, filing, general data input, use of excel spreadsheets, and production of reports etc.
  • To accurately record information on the Humme and Anite housing and CRM systems.
  • To assist the Accommodation Resource Officers with placements by contacting providers for vacancies, and inputing placements onto Huume.
  • To assist with securing private rented accommodation for households by liaising with Estate Agents and landlords to obtain required certificates and information and uploading these to Hume.


  • Educated to GCSE level or equivalent 
  • An up to date awareness of the welfare benefit system and welfare reform changes, or a willingness to learn
  • Knowledge of the legal processes required to recover possession of property, including Section 21 Notice Requiring Possession, NOSPs and court proceedings, or a willingness to learn.
  • As this is a customer focused role the ability to converse at ease with customers adapting communication style to suit differing audiences and provide advice in accurate spoken English is essential
  • Excellent IT and administration skills, including being proficient in the use of Word, Excel and CMR systems.
  • Experience of interviewing clients and/or working in a front facing service.
  • Experience in providing housing related support or advice, working in a housing related field or working with vulnerable customers
  • Experience of providing administrative support within a busy service
  • Ability to remain calm and working in a high pressured and fast paced environment, in a demanding service.

Please note:

  • You should be available to work immediately or at a short notice.
  • You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.