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Account Administration Team Lead (Freight Logistic Industry)
luggageBayan Lepas, Malaysia

Job Responsibilities

  • Complete data entry, collect transactions, track debits, and maintain and monitor financial records of the client.
  • Conduct financial reports and reconciliations.
  • Coordinate with external accountants or direct origin counterparts.
  • Process accounts payables, receivables, invoices, taxes, and other accounting-related reports.
  • Maintain chart of accounts, if required.
  • Prepare files and documents for computer entry and review them for deficiencies.
  • Obtain by requesting further data for incomplete documents and files.
  • Enter data from source files and documents into computer systems and forms.
  • Enter customer's data by inputting in the text-based and numerical text.
  • Respond to queries via email or call observing good email etiquette and excellent customer service.
  • Maintain data entry requirements in accuracy within the required speed by following standard operating procedures (SOPs).
  • Resolve discrepancies by using agreed standard procedures.
  • Check completed work for accuracy.
  • Suggest and recommend solutions for problems encountered on shifts.
  • Escalate any issues to immediate superior for resolution, if needs be.
  • Follow instructions of immediate head/s and origin office
  • Maintain origin office confidence and protect operations by keeping information confidential.
  • Comply with data integrity and security policies.
  • Ensure the delivery of the desired service levels by effectively supervising and training team members in the operation within their assigned team.
  • Collate, correct, and summarize all reports from team members and share with operations manager.
  • Consult regularly with immediate superior on the status of any operational concerns and make appropriate recommendation for any escalations.
  • Act as the temporary supervisor in running the shift whenever assigned to do so during emergencies or in the absence of the immediate head.
  • Act as a trainer and mentor-buddy for newly hired team members.
  • Conduct monitoring of transactions to evaluate quality of service.
  • Monitor and evaluate performance and give feedback to immediate head.
  • Secure compliance of the team for any management processes.
  • Attend regular leadership review meetings, departmental meetings, and other meetings as required by immediate head and/or origin office.
  • Prepare contingencies and strategies to organize workflow especially during emergencies and other major operational change.
  • Suggest and recommend solutions to immediate head for problems encountered on shifts.

Job Requirements:

  • Minimum 3 years of working experience in account in freight logistic or related field.
  • Diploma/bachelors Degree in Business Administration, Accounting, Finance, or a related field.
  • Familiarity with financial statements, invoices, billing processes, and payment procedures.
  • Ability to perform basic financial calculations and reconcile accounts.
  • Proficiency in English and Bahasa Melayu.
  • Able to read, write and communicate in English.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and basic computer skills.
  • Excellent organizational skills and attention to detail.
  • Problem-solving skills and ability to adapt to changing priorities or situations.
  • Customer service orientation and a willingness to learn and grow in the role.
  • Ability to adapt to changing priorities, environments, and tasks in a fast-paced logistics industry.
  • Eagerness to learn and develop new skills, processes, and technologies.
  • Be responsible in performing all basic operational functions of the team.